POS features tailored specifically for Automotive Service Shops
The automotive service sector is broad and encompasses a range of services, including auto repair shops, tire stores, detailing services, quick lube centers, body shops, audio/custom installations, and more. A good POS system in this space must balance shop operations, technician workflows, parts inventory, customer communication, and invoicing/payment tools.
(Auto Repair, Quick Lube, Tire Shops, Collision/Body Shops, Detailing, Mobile Mechanics, Auto Glass, Custom Audio/Lighting, Transmission Shops, etc.)
Scheduling & Bay Management
Drag-and-Drop Shop Calendar with tech and bay assignment
Real-Time Bay Occupancy View
Recurring Service Reminders (oil changes, inspections, tire rotations)
Online Appointment Booking with service selection
Technician-Specific Time Slots & Capacity Settings
Work Order & Repair Ticket Management
Digital Repair Orders (ROs) with status tracking
VIN Lookup & Decoding for fast vehicle data entry
Multi-Service Job Cards (inspection, diagnosis, repair in one workflow)
Estimate-to-Invoice Conversion
Labor Guide Integrations (e.g., Mitchell, Alldata, MOTOR) for pricing and timing
Job Status Tracking (scheduled, in progress, completed)
Customer Communication & CRM
Vehicle History by VIN (previous repairs, parts, mileage)
Text & Email Alerts for estimates, approvals, and job status
Digital Photo & Video Sharing (show issues or work completed)
Customer Portal to view invoices, pay online, and schedule services
Consent Forms & Disclaimers with e-signatures
Parts & Inventory Management
Real-Time Parts Inventory Tracking by location (backroom, supplier, in-use)
Integrated Parts Ordering from major suppliers (e.g., NAPA, Worldpac, AutoZone, O'Reilly)
VIN-Specific Part Lookup
Core Returns, Warranties, and Special Orders
Barcode Scanning & Label Printing
Inventory Aging & Shrinkage Reporting
Technician Tools & Management
Technician Time Tracking & Punch-In/Out
Job Clocking per Repair Order
Flat Rate & Commission Tracking
Tech Notes, Media Uploads, and Inspection Checklists
Access Control to limit visibility of financials or settings
Quoting, Invoicing & Payments
Service Estimator with Parts & Labor Breakdown
Good/Better/Best Pricing Tiers
Pre-Authorization & Approval via Text or Email
Multi-Payment Support (card, cash, financing, mobile)
Integrated Financing options (e.g., Synchrony, Snap Finance, Affirm, Klarna, etc. )
Payment Plans & Deposits for high-ticket repairs or custom work
Reporting & Shop Performance Analytics
Revenue by Category (Labor, Parts, Sublets)
Tech Productivity & Efficiency Reports
Parts Usage, Returns, and Wastage
Customer Retention & Return Visits
Daily, Weekly, and Monthly Closeout Reports
Digital Vehicle Inspections (DVI)
Mobile-Friendly Inspection Checklists (customizable by service type)
Photo/Video Documentation with Notes
Send to Customer with Repair Recommendations
Approval/Decline Tracking by Line Item
Inspection History Stored by VIN
Marketing & Loyalty Tools
Service Reminder Campaigns (email/SMS)
Loyalty or Rewards Programs (e.g., free oil change after X visits)
Online Review Request Automation
Custom Offers Based on Vehicle Type or History
Referral Incentives
Special Features for Niche Shops
Tire Shops Tire size lookup, mount/balance bundles, disposal fees
Quick Lube Fast check-in, sticker printer integration, oil type tracking
Collision Shops Insurance integration, parts diagram markup, repair scheduling
Mobile Mechanics Mobile POS, GPS tracking, field tech dispatch, offline mode
Detailing & Wraps Package builder, pre-booking with deposit, photo logging
Custom/Audio Long-term job tracking, design approvals, deposit schedules
Want to see these features in action?
Would you like us to break this down by shop type (e.g., compare mobile mechanic vs tire shop needs)? Or build a sales sheet comparing top platforms for a specific type of automotive business?
Optimize Your Auto Service Operations
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